Identify yourself as the director of customer service and report through the vice president for sales and marketing to the president
Thoroughly read the case study Olive Garden Restaurants Division. (attached in pdf format later)
Compose a 3 page document that applies relevant theory from the textbook and current scholarly resources to deliver a thorough solution to the case study. Be sure to format your paper as required by APA FORMAT. Your solution should include a letter to the customer that explains what you have chosen to do. Identify yourself as the director of customer service and report through the vice president for sales and marketing to the president. Insert your letter in Appendix A of the paper to ensure you are submitting a single file.