How does a health care leader determine which quality management model is best for the organization? Why?
When a healthcare executive is deciding which quality management model is appropriate for their company, they must ensure that the model will work for all parties involved. This implies it must benefit employees, patients, doctors, insurance companies, and any other stakeholders involved.
The Balanced Scorecard Model is a good example of this. Organizations utilize this strategic planning and management system to align business activities with the organization’s vision and strategy, improve internal and external communications, and track performance against strategic goals.
The financial perspective, customer perspective, internal company process perspective, and learning & growth perspective are all used in the balanced scored card. Within the model, each of these perspectives has a distinct role. Consider the following scenario:
From a financial standpoint, it demonstrates how you generate value for your stockholders.
Customer perspective: Describes how you add value to your clients or consumers.
Internal business processes: Demonstrates how your business processes add value to your firm (quality patient care).
Shows how you create value through your people, information technology, and organizational culture from a learning and growth viewpoint (employees are happy at work).