Describe how to use the critical-thinking process.
Critical Thinking, Decision Making, Solving Problems and Communicating Effectively
Assignment 1
Describe a situation when you made an important decision. What content in the chapter applied to that situation? What was the outcome?
Assignment 2
Why are problem solving and decision making skills important to you as a professional? Describe the two best decisions you have made in your life and the two worst. What factors assisted you in making the wise decisions? What elements of critical thinking and problem solving were involved in your decision making? What content of the chapter applied to that situation?
Assignment 3
Consider a recent interaction you witnessed.
Did the sender express the message clearly?
Use the appropriate medium?
Listen and respond to questions and comments?
What was the outcome?
Now, think about a recent interaction where you were the sender using the above criteria. If you could replay the interaction, what would you do differently?
Assignment 4
You are a manager of your department which has 12 employees. Your supervisor has approved the funds to send two employees from each shift to a major conference in a nearby city. Most of the employees would like to go, but the financial resources limit your selection. How would you resolve this situation?
Assignment 5
You are a school nurse. In the past two weeks, nine cases of head lice were reported in different classrooms. The potential for spread is high, and both the teachers and the parents are growing anxious.
Compose a memo for distribution to the teachers and a business letter to the parents. Your goals are to inform, reassure, and direct future inquiries. Make sure you use the guidelines and format covered in the notes.
NOTE: For the students who are not nurses, if you want, you may change the scenario in this assignment and prepare the memo & letter to a situation tailored to your allied health specialty.
Assignment 6
Please research an internet source that enhances the material covered in this unit.
Please post your summary and comments and include the URL for your classmates.
Reading Assignment: Chapters 8 & 9 in Sullivan
Individual Student Learning Outcomes
Upon completion of this unit, the student will be able to:
Describe how to use the critical-thinking process.
Describe ways to foster creativity.
Develop a plan to improve your decision-making and problem-solving skills.
Compare and contrast individual and collective decision-making processes in various situations.
Recognize stumbling blocks to making decisions and solving problems.
Foster innovation in your work and that of others.
Identify the factors that influence communication.
Discuss how communication can be distorted and misunderstood.
Choose which communication mode to use depending on the message and relationship.
Explain how communication strategies vary according to the situation and those involved.
Improve your collaborative communication skills.
Develop a plan to enhance your communication skills.
Written Communication within the Organization
Know that you want to say before you start writing
Put people in your writing
Use action words
Write plainly
Use as few words as possible
Use simple direct sentences
Give the reader direction
Arrange the material logically
Use paragraphs to lead readers
Connect your thoughts
Be clear
Express similar thought in similar ways
Business Letter Format
Official letterhead/stationary. You should create your own stationary which should include ALL of your updated contact information centered on the top of the paper. You should also bold the information and increase the font size.
Skip 4-8 lines, depending on the length of the letter and the size of the letterhead
Date
Skip four lines
Inside address – check for accurate address and spelling – include the person’s full name and title
Double space
RE: – Regarding – this alerts the reader to the subject of your letter
Double space
Salutation
Use a comma for informal letters and a colon for formal letters
Dear Sir, Dear Dr., To Whom It May Concern, Dear Senator, etc.
Double space
Body of letter
Single space within the paragraph and double space between paragraphs
Double space
Complimentary closing – “Sincerely,”
Skip 4 lines if the letter is typed
Signature (typed)
Place your written signature above your typed name
Double space
Enclosures
Copies – cc: followed by the names of the persons receiving copies of the memos
Memo Format
Date
Double space
To: – alphabetize the list if sending to more than one person, or use a ranking system
Double space
From:
Double space
Subject: or use RE: In a few words, state the reason you are writing the memo. This lets the reader know at a glance what you will be talking about
Triple space
Signature
Triple space
Copies – cc: followed by the names of the persons receiving copies of the memo